Frequently Asked Questions
Everything you need to know about your Doc Johnson® shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a confirmation email with tracking information to monitor your delivery.
What is your return policy for apparel and accessories?
We offer a 30-day return window for unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain intimate apparel items are final sale.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' link. We recommend measuring your bust, waist, and hips to compare against our specific garment measurements for the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, Doc Johnson® ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How should I care for my Doc Johnson® garments?
To maintain the quality of your items, we recommend following the care label instructions found inside each piece. Generally, machine washing on cold and hanging to dry is best for longevity.